Inquiry
An inquiry is the starting point of foreign trade business, where a customer makes an initial inquiry about a product or service.
What the Foreign Trade Salesperson Needs to Do:
Respond Promptly to Inquiries: Quickly and professionally reply to customer inquiries to demonstrate the company’s professionalism and commitment.
Understand Customer Needs: Through communication with the customer, gain a deep understanding of their specific requirements, budget, delivery time, and other key information.
Provide Detailed Quotations: Based on customer needs, provide detailed product quotations, including price, specifications, delivery time, payment terms, etc.
Build Trust: Establish a trusting relationship with the customer through professional communication and service, laying the foundation for future cooperation.


Closing a Deal
Closing a deal is the ultimate goal of foreign trade business and the core part of a foreign trade salesperson’s work.
What the Foreign Trade Salesperson Needs to Do:
Negotiate and Discuss: Negotiate key terms such as price, delivery time, payment methods, and quality standards with the customer to secure the most favorable conditions.
Sign the Contract: Sign a formal sales contract with the customer, clearly defining the rights and obligations of both parties to ensure that the contract terms are clear and legal.
Follow Up on Orders: After the contract is signed, promptly follow up on the production and shipping of the order to ensure high-quality products are delivered on time.
Provide After-Sales Service: After the goods are delivered, offer necessary after-sales services such as technical support and after-sales maintenance to maintain customer relationships and secure repeat orders.
Customs Clearance
Closing a deal is the ultimate goal of foreign trade business and the core part of a foreign trade salesperson’s work.
What the Foreign Trade Salesperson Needs to Do:
Negotiate and Discuss: Negotiate key terms such as price, delivery time, payment methods, and quality standards with the customer to secure the most favorable conditions.
Sign the Contract: Sign a formal sales contract with the customer, clearly defining the rights and obligations of both parties to ensure that the contract terms are clear and legal.
Follow Up on Orders: After the contract is signed, promptly follow up on the production and shipping of the order to ensure high-quality products are delivered on time.
Provide After-Sales Service: After the goods are delivered, offer necessary after-sales services such as technical support and after-sales maintenance to maintain customer relationships and secure repeat orders.

Comprehensive Management Throughout the Process
In addition to the above three stages, a foreign trade salesperson also needs to manage the entire process comprehensively to ensure smooth business operations.
What the Foreign Trade Salesperson Needs to Do:
Customer Relationship Management: Use CRM systems or other tools to record customer information and communication history, regularly follow up with customers, and maintain good customer relationships.
Market Research: Keep an eye on market dynamics and competitor situations, and adjust product strategies and quotation strategies,join some exhibitions in a timely manner to maintain competitiveness.
Team Collaboration: Work closely with internal teams (such as production, logistics, finance, etc.) to ensure smooth connections between different stages.
Risk Management: Identify and assess risks in the business, such as credit risk, exchange rate risk, policy risk, etc., and take corresponding measures to manage them.
Comprehensive Management Throughout the Process
Post time: Aug-05-2025